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Institute of Service Science

Institute of Service Science

 

Brief Introduction

 

The Institute of Service Science is the first graduate institute in Taiwan to focus on the studies of service science. It emphasizes the integration of technology and humanity in order to increase service satisfaction via service innovation on service contents and delivery.  The institute also investigates scientific methods to enhance the competitiveness of service-oriented industries, and in turn, to increase the social wellbeing.
 

Special Features of the Institute

 
The institute’s research mainly focuses on issues in technology-enabled and knowledge intensive service innovation and management. In curriculum design, it consists of four modules: service management & innovation, service information system & management, service culture & society, and industrial mentorship and internship.
 

Faculty and Staff 

 

HSU, Pei-fang Assistant Professor ( Ph.D in Department of Information Systems, University of California at Irvine, 2007) Implementation and Value Evaluation of Information Systems, E-Business, Wireless Telecommunication, Industry Analysis
LIN, Fu-ren Professor ( Ph.D in Information Systems, University of Illinois at Urbana-Champaign, U.S.A, 1996) E-commerce, Data/text Mining, Knowledge Management, Service Science
RAY, Soumya Assistant Professor ( Ph.D in Department of Information Systems, University of Wisconsin at Madison, 2010) Online Behavior: Switching Costs, Security, Quality, Communities
SHMUELI, Galit Distinguished Professor (Ph.D in Faculty of Industrial Engineering & Management, Technion-Israel Statistics, 2000) Statistical strategy, Business analytics, Statistical methodology and data mining
WANG, Chen-ya Assistant Professor ( Ph.D in Hotel, Restaurant and Institutional Management, The Pennsylvania State University, 2011) Service Encounters, Cross-Cultural Services Marketing, Service Recovery
WANG, Jyun-cheng Professor ( Ph.D in Business Operations and Information Management, University of Wisconsin-Madison, 1996) Social Network, Community & EC, Patent Analysis
YEN, Hsiu Ju (Rebecca) Professor ( Ph.D in Department of Psychology, Rutgers University, 1995) Services Marketing, Internet Marketing, E-Service and Innovation, Customer Relationship Management

 

Curriculum

 

Seminar I (Master, 2 credit hours, Fall)
Seminar II (Master, 2 credit hours, Spring)
Summer intern (Master, 4 credit hours, Fall)
Introduction to Service Science (Master, 3 credit hours, once a year)
Research Methods (Master, 3 credit hours, once a year)
Service Innovation (Master, 4 credit hours, once a year)
Business transformation and value creation (Master, 3 credit hours, once a year)
Designing for Service (Master, 3 credit hours, once a year)
Social Entrepreneurship (Master, 3 credit hours, once a year)
Business Analytics Using Statistical Modeling (Master, 3 credit hours, once a year)
Cross-cultural Marketing communication (Master, 3 credit hours, once a year)
Electronic Commerce (Master, 3 credit hours, once a year)
Social Network Analysis and Management (Master, 3 credit hours, once a year)
Services-oriented architecture (Master, 3 credit hours, once a year)
Text Mining (Master, 3 credit hours, once a year)
Business Analytics Using data mining (Master, 3 credit hours, once a year)
Business Analytics Using Forecasting (Master, 3 credit hours, once a year)
Research Methods(Ph.D, 3 credits, Spring semester)
Service Science Theory(Ph.D, 3 credits, Fall semester)
Seminar I (Ph.D, 1 credits, Fall semester)
Seminar II (Ph.D, 1 credits, Spring semester)
Seminar III (Ph.D, 1 credits, Fall semester)
 

Graduate Requirements

 
For Master degree students, 42 credit hours and a thesis
For Ph.D. degree students, 24 credit hours and a dissertation 
Financial Aids For University scholarship information, please link to http://oga.nthu.edu.tw/cont.php?id=93&m=m26&mm=mm41&tc=5&lang=en

 

Contact Information

 
For information specifically related to the Institutes of Service Science, please contact the Director :
YEN, HsiuJu Rebecca, hjyen@mx.nthu.edu.tw
 
For further information on the Institute, you can also link to http://www.iss.nthu.edu.tw/bin/home.php?Lang=en 
 
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